Privacy Policy

This Privacy Policy describes how ASSAM INDUSTRIAL LTD, trading as Garvee (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from garvee.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").

Data Controller Status
Under the UK General Data Protection Regulation (GDPR), ASSAM INDUSTRIAL LTD is the controller of your personal information. We are a company registered in Wales, UK, with our registered office at 9 PANTYGRAIGWEN ROAD, PONTYPRIDD, CF37 2RR, UNITED KINGDOM.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect

The specific types of personal information we collect depend on how you interact with our Services. We collect the following categories of information:

  • Identity and Contact Data: Includes your name, shipping address, billing address, email address, and telephone number.
  • Financial Data: We do not store your full credit card details. Payment transactions are processed by third-party secure payment processors (e.g., Shopify Payments, PayPal). We only receive confirmation of payment and limited details (e.g., last 4 digits) to match orders.
  • Technical and Usage Data: Includes internet protocol (IP) address, browser type and version, time zone setting, operating system, and how you use our Site (viewed products, cart activity).
  • Communication Data: Includes your preferences in receiving marketing from us and your communication history with our customer support team.

2. How We Use Your Information and Legal Basis

Under the UK GDPR, we must have a legal basis to process your personal data. We rely on the following legal bases:

Purpose/Activity Legal Basis for Processing
To process and deliver your order
(Processing payment, arranging shipping, handling returns)		 Performance of Contract: We need this data to fulfil the contract of sale we have with you.
To manage your relationship with us
(Notifying you about changes to terms, asking for reviews, customer support)		 Performance of Contract and Legitimate Interests (to keep our records updated and study how customers use our products).
To improve our Site and Services
(Data analytics, troubleshooting, system maintenance)		 Legitimate Interests: To keep our Site secure, updated, and to develop our business strategy.
Marketing Communications
(Sending you newsletters or promotions)		 Consent: We will only send you direct marketing if you have opted in. You can withdraw consent at any time.

3. Disclosure of Personal Information

We may share your personal information with the following parties for the purposes set out above:

  • Service Providers: Third parties who provide IT, system administration, payment processing, and logistics services (e.g., couriers like Royal Mail, Evri, or DHL).
  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators: HM Revenue & Customs and other authorities who require reporting of processing activities in certain circumstances.

4. International Transfers (Important Disclosure)

As a modern e-commerce business, we operate globally. This means your personal data may be transferred to, stored, and processed outside of the United Kingdom.

Specific Disclosure Regarding Operational Support in China:
Please be aware that we engage operational support teams and customer service representatives located in China. Consequently, your personal data (including order details and communication history) may be accessed from or transferred to China to facilitate order processing and provide 24/7 customer support.

Safeguards for International Transfers:
Whenever we transfer your personal data out of the UK to countries that have not been deemed to provide an adequate level of protection by the UK Government (such as China), we ensure a similar degree of protection is afforded to it by implementing the following safeguards:

  • We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses (SCCs).

5. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. We use industry-standard encryption (SSL) to protect your data during transmission. Access to your personal information is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For example, by law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes (HMRC requirements).

7. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax laws) which will be notified to you, if applicable.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at support@garvee.co.uk.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

ASSAM INDUSTRIAL LTD
Trading as: Garvee

UK VAT Number : GB388926919
Registered Office Address: 9 PANTYGRAIGWEN ROAD, PONTYPRIDD, CF37 2RR, UNITED KINGDOM
City, Postcode: Wales, CF37 2RR
Country: UNITED KINGDOM
Email: support@garvee.co.uk